Terms and refunds

Last updated 16 November 2026.

Who you're buying from

ApexConvert is made in Western Australia. Orders are processed by our reseller and merchant of record, Lemon Squeezy, which handles payment, invoicing and any sales tax or VAT. Lemon Squeezy's own buyer terms also apply to your purchase.

Your licence

• ApexConvert is software licensed under the GNU General Public License, version 2 or later. You may use, change and share the code under that licence.
• A paid plan gives you a licence key for automatic updates and for support, for one year, on the number of sites in your plan: Starter 1, Pro 5, Agency unlimited.
• Plans renew yearly at the price you first paid, unless you cancel. You can cancel any time; your key keeps working until the end of the paid year.
• If a key lapses, Pro features switch off and your settings are kept. Renewing turns them back on.

Refund policy

If ApexConvert Pro isn't right for your store, email [email protected] within 14 days of your first purchase and we'll refund it in full. No questions asked, and we'll deactivate the key.

Renewals can also be refunded in full within 14 days of the renewal date. Refunds are paid through Lemon Squeezy to your original payment method. This doesn't limit any rights you have under consumer law, including the Australian Consumer Law.

Support

Support is by email, answered within two business days. It covers using ApexConvert's own features with a supported WordPress, WooCommerce and PHP version. It doesn't include custom development or fixing other plugins and themes, though we'll tell you what we find.

Your store, your responsibility

Test changes before you use them on a live store, and keep backups. ApexConvert shows offers, prices and messages you configure; you're responsible for their accuracy and for the laws that apply to your store, such as consumer protection and email consent. To the extent the law allows, our liability is limited to the amount you paid in the last 12 months.

Changes

If we change these terms, we'll update this page and the date above. Changes never affect a year you've already paid for.